In most role-playing exercises, there are often lots of relevant and important details that are NOT included in the brief. Why are these questions so valuable? They give you the most important thing you are seeking in this exercise: more information and clarity. Questions that start like this are worth spending time on: There is always lots of information that are not included in the brief and it is your job to uncover and address them. Take Job Assessment Test Now 2) Prepare a List of Open-Ended Questions. (Some points are deliberately ambiguous, so only ask if you are sure it is not something obvious.) If necessary, ask one of the assessors to clarify. What role are you being asked to assume? Be absolutely clear on what you are being asked to do before you attempt it.īe sure you fully understand the brief before you begin to prepare. The above example role-plays are both quite simple, but the role-plays used for a senior recruitment process can be extremely demanding and complicated.įully understand what is expected of you during this exercise. This is absolutely crucial as any misconceptions or misunderstandings that you make as you rush to begin preparing can undermine all your subsequent efforts in this exercise. The 7 Steps to Role-Play Success 1) Read the Brief Carefully. For highly-detailed practice role-plays and to learn elite role-play techniques you should take a look at the Role-Play Masterclass. These are very simple examples of two of the most common role-play scenarios. Your task is to influence your manager to give you more time to develop you. Make sure you get a firm commitment such as the first ‘coaching’ session put in the diary. An opportunity has just cropped up to sit down with them. You are determined to talk to your manager about this. She’s even spent some time in another part of the organisation for a couple of weeks on secondment. Samantha, who does a similar job for a different boss, always seems to get plenty of time with him – reviewing performance, action planning, different projects, extra responsibility. Lots of promises are made however, nothing seems to get done. The manager does the annual appraisal every February with you. The work is very enjoyable however, you get very little development time from the boss, and you are very keen to get on. The other role player is your manager. You have worked for this company for 4 years, having worked for your Manager for the last 2 years. Example Role-Play Exercise 2 – Internal Negotiation Plan your response and prepare to call the customer. Your objective is to resolve the issue with the minimum damage to the company (both financially & in terms of its reputation). They are now threatening to take their story to a consumer watchdog and to the trading standards ombudsman. You receive a telephone call from an angry customer who bought a home security system from your company but is not happy with it. You are the sales manager of a small firm. Here are two simple example briefs that are often used by large corporate recruiters: Example Role-Play Exercise 1 – The Angry Customer To give you a clearer idea of what to expect, let’s now look at 2 real-world examples. Take Job Assessment Test Now What Do Employers Want to See During a Role-Play Exercise? Obviously, the context of your role-play brief will vary according to your industry, but the skeleton structure of role-plays tends to remain the same.īefore we look at a real-world example and move on to the ‘7 Steps To Role-Play Success’, let’s take a moment to get an employer’s view. Often the assessor will be the line manager for one of the roles that are being recruited.)ģ) At the end of the role-play exercises, you will be scored on your performance, and that feedback will be factored into the cumulative results of the interview/assessment centre. You will be given 20-30 minutes to prepare.Ģ) You will then begin the role-play exercises. Role-play exercises follow a fairly standard format:ġ) You will be given a briefing document that outlines the scenario and your objectives. What Happens During a Role-Play Exercise? Role-play exercises are an assessment activity in which candidates act out an imaginary work scenario that closely mirrors real-life situations that could occur in the job they have applied for. You can get hold of a full suite of interview preparation tools here.You can practise role-plays and learn a proven framework to pass ANY role-play in our Role-Play Masterclass.You can listen to our podcast on role-play exercises success here.You will find a video that shows you what employers want to see during your role-play.You will see two example role-play exercises.You will learn the 7 Steps To Role-Play Success.
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